Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

Select tab to view latest reviews

Latest Airline Reviews

  • 10/10

    Delta Air Lines2981 Reviews

    ✅ Trip Verified | Excellent care for flying with baby. Secured aisle seating. Stewardess were exceptional. Very helpful and accommodating. Even offered a free flight change for following day since delayed. Very impressed with customer service. Read more
  • 1/10

    Intercaribbean Airways11 Reviews

    ✅ Trip Verified | Avoid this airline at all cost! They will provide you with little to no information (or false information) and cancel your flight with no concern for you and leave you stranded. There appears to be no… Read more
  • 1/10

    Frontier Airlines3599 Reviews

    ✅ Trip Verified | Absolutely the worst airline I’ve ever flown. Disgusting customer service, 100$ for a checked back, worst seats hard as a rock and don’t lean back. Read more

Latest Seat Reviews

  • 2/10

    Air France114 Reviews

    ✅ Trip Verified | For long haul flights the seats in economy are unacceptable, especially by paying extra for the 22A. Read more
  • 5/10

    Turkish Airlines39 Reviews

    ✅ Trip Verified | On long haul flight Istanbul-Jakarta (and back) seats were quite narrow. I saw seat features map with 3x3x3 layout in the last aircraft compartment, in reality the middle section has four seats, so 3x4x3. Pitch is… Read more
  • 2/10

    American Airlines110 Reviews

    Not Verified | The seats are very narrow and big guy next to me extended several inches beyond. Most uncomfortable ride ever. the seats were redesigned recently to cram passengers. Love AA but now looking for more comfortable airline for… Read more

Latest Lounge Reviews

  • 3/10

    Malaysia Airlines128 Reviews

    ✅ Trip Verified | Not a great Experience! 1st ever visit - maybe the last! Food was abysmal. Beef was chewy in Hot Dish and Chicken was tough and cold in the Curry with Potato. Young Children running around everywhere… Read more
  • 6/10

    British Airways421 Reviews

    ✅ Trip Verified | The lounge is clean but the seats are worn, and there is not enough space to accommodate all the passengers travelling in Club and those with silver and having access to the lounge. Nothing wrong, decent… Read more
  • 7/10

    United Airlines222 Reviews

    ✅ Trip Verified | Visited the Polaris Lounge at Terminal C, Newark before flight back to London. It is bright, modern, clean and offers a lot of seating options - it was quiet in this early morning period. The food… Read more

Latest Airport Reviews

  • 2/10

    Orlando Airport258 Reviews

    Not Verified | Worst wheelchair assistance experience ever. Attendant assigned to me did not speak enough English to understand my needs, ended up parking me off to the side and walked away! Read more
  • 1/10

    Dallas Fort-Worth Airport240 Reviews

    ✅ Trip Verified | We flew into DFW from Denver via Frontier Airlines on Friday March 1st without incident. Frontier delayed our flight coming home on Sunday March 3rd. We initially were supposed to take off around 930pm. We were… Read more
  • 10/10

    Singapore Seletar Airport4 Reviews

    ✅ Trip Verified | I would like to convey my heartfelt thanks to Sharon and Gayithri who were on duty at the information counter at Seletar Airport, Singapore on the eve of CNY 2024, reunion evening. They both have gone… Read more

THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

Awards / Ratings